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Delivery service

Our company will contact the customer to confirm the delivery date and location within 3 working days after the comfirmation.

‧The company will arrange the delivery within 3 to 5 working days after receiving the full order payment from the customer.

‧If there is a shortage of products, the delivery time will be extended accordingly.

‧Customers can refer to the "Delivery Time" and "Receipt Instructions" below.

‧ Please contact CasaMall for inquiries of "Delivery Fees", "Upstairs Transportation Fees", "Transportation to Islands, Macau, China"

‧ All shipping charges are non-refundable

‧ CasaMall reserves the right of final interpretation in case of any dispute


Shipping time

‧The company will process and ship the content of the order within 3 to 5 working days after receiving the payment for the order,

       and we will also contact the customer to update the delivery arrangements.

‧If the customer needs to change the confirmed delivery date and time, please notify us before 12:00 noon 2 working days before the delivery date.

     Otherwise, we will charge an additional administrative fee of HK$200. (Only for local delivery)

‧If there is no one receives the order at the delivery address stated in the order on the scheduled delivery date and time, the transport staff will leave a delivery message card,

     and the delivery fee will not be refunded. If you need to arrange delivery again, customers need to pay another HK$200 administration fee. (Only for local delivery)

‧In the event of typhoon No. 8 or above, or the black rainstorm warning signal is hoisted, or force majeure occurs, the delivery service will be suspended for safety reasons.

     And the next delivery will be arranged separately, no extra charge.

Receiving notice

‧Regardless of whether it is the customer or the consignee, when receiving the goods, they should check on the spot before signing the receipt,

     such as checking whether the goods are damaged, scratched or cracked.

‧Once the customer signs and receives the delivery note, it means that the quality of the goods has been accepted.

     The company will not accept any subsequent investigation on the quality of the goods.